delima Privacy Policy
This page describes what we collect when you use delima and how we keep that data protected. Our privacy practices are designed around transparency — we explain exactly what information we gather, why we need it, and who has access to it. We respect your privacy and follow legal standards for data protection across all jurisdictions where our service operates.
When you install our delima Android APK or access delima via iOS browser, you provide us with account information, payment details, and gameplay data. We use this information to verify your identity, process deposits and withdrawals, comply with regulatory requirements, and improve our platform. We do not sell your personal data to advertisers or third parties for marketing purposes. Our approach is straightforward: collect only what we need, protect it with encryption, and use it only for the purposes we describe here.
Read through this policy to understand our data practices. If you have questions about how we handle your information, contact our support team through our contact channels. We're happy to clarify any aspect of our privacy approach.
What Data We Collect on delima
When you register an account on delima, we collect essential personal information: your full name, email address, phone number, date of birth, and residential address. We require this data to verify your identity and comply with anti-money-laundering (KYC) regulations that apply to our platform. We also collect payment information — the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, or bank account details via e-wallet, mobile banking, local payment, online payment) — but we do not store full card numbers; payment processing happens through secure third-party gateways.
Gameplay data on delima is logged automatically. Every bet, spin result, live-dealer session, and sportsbook prediction is recorded with timestamps and outcome information. We collect this data for fair-play verification, fraud detection, and to settle disputes if they arise. We also track which games you play, session duration, and wager amounts — this aggregated data helps us understand usage patterns and improve our platform.
How We Use Your Data on delima
We use your personal and gameplay data for several specific purposes. First, we verify your identity — your KYC documents confirm you are who you claim to be, preventing fraud and meeting regulatory obligations. Second, we process your deposits and withdrawals securely, confirming payment details match your verified identity. Third, we use gameplay logs to enforce fair play; if we detect unusual patterns (bot activity, collusion, account abuse), we review and act accordingly.
We also use your data to communicate with you about your account — deposit confirmations, withdrawal status updates, important policy changes, and responses to your support inquiries. During major events like Liga 1 matches, Piala AFF tournaments, or holidays such as Idul Fitri and Idul Adha, we may send notifications about special promotions or game launches; you can disable these via account settings. We retain gameplay data for at least one year to settle disputes and comply with legal audit requirements.
Third-Party Data Processors on delima
We work with trusted third-party processors to operate our delima platform securely. Our payment gateway partners (e-wallet, mobile banking, local payment, online payment, e-wallet, and bank partners) receive your payment information only to process transactions — they do not store it permanently. Our cloud hosting provider stores encrypted account data and gameplay logs; we have data-processing agreements in place requiring them to follow our privacy standards. Our customer-support platform may see your email and account details to help resolve your inquiries, but staff access is logged and monitored.
Your Rights and Data Control on delima
You have the right to access your personal data on delima — view your account details, download your transaction history, or review your KYC documents anytime via your account dashboard. You can update your personal information (name, address, phone) through account settings. If you believe your data is inaccurate, contact our support team and we'll correct it promptly.
You also have the right to request deletion of your account and associated personal data, subject to legal retention requirements. If you request account closure, we delete personal information that is no longer needed for active service, but we retain transaction records and gameplay logs for the legally required period (typically one to three years, depending on jurisdiction) to settle disputes and comply with financial reporting obligations.
Cookies and Tracking on delima
We use session cookies on delima to keep you logged in and maintain your account state across page visits. These cookies expire when you log out or after a set period of inactivity. We also use analytics cookies to understand how you navigate our platform — which sections you visit, how long you spend on each page — without tracking you personally. This data helps us improve the user experience.
We do not use tracking pixels or third-party advertising networks on delima. We do not sell your browsing data to advertisers. You can disable cookies in your browser settings, though this may limit your ability to use certain delima features (like staying logged in).
Data Security on delima
We protect your data using industry-standard encryption (SSL/TLS for data in transit) and encrypted storage for data at rest. Your password is salted and hashed — we never store plaintext passwords. Access to your account data is restricted to delima staff who need it for operational reasons, and all access is logged and audited. We conduct regular security reviews and penetration testing to identify and fix vulnerabilities.
If we discover a security breach affecting your delima account, we notify you immediately via email and provide guidance on next steps. We do not store full payment card numbers — payment processing is handled by PCI-compliant third parties. Even our own staff cannot access your payment card data.
Changes to This Privacy Policy on delima
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we notify you via email or in-app alert. We encourage you to review this policy periodically. Your continued use of delima after notification of changes means you accept the updated policy.
Contact Us About Your Privacy on delima
If you have questions about our privacy practices, concerns about your data, or requests to access or delete your information, contact our support team via our contact channels. We provide English-language support and aim to respond to privacy inquiries within a few business days. For data-access requests in jurisdictions with specific legal requirements (e.g. GDPR-equivalent regulations), we follow formal procedures and provide responses within the legally mandated timeframe.
Our delima Privacy Policy is designed to be clear and accountable. We are committed to protecting your information and operating transparently about how we use it. Your trust in our platform depends on our commitment to privacy and security, and we take that responsibility seriously every day.